1. Introduction
Welcome to Shoppers Club ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to a membership plan
- Make a purchase or payment
- Contact our customer support
- Participate in surveys or promotions
- Sign up for our newsletter
This information may include:
- Identity Data: First name, last name, username
- Contact Data: Email address, phone number, shipping address
- Financial Data: Payment card details, billing address (processed securely through our payment providers)
- Profile Data: Preferences, interests, feedback
- Transaction Data: Details about payments and purchases
2.2 Information Collected Automatically
When you access our Services, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies and similar technologies
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process transactions and send related information
- Provide, maintain, and improve our Services
- Send you membership benefits, offers, and promotional communications
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraud
- Personalize your experience and deliver relevant content
- Comply with legal obligations
4. How We Share Your Information
We may share your information in the following situations:
4.1 With Service Providers
We share information with third-party vendors who perform services on our behalf, such as:
- Payment processing (e.g., Stripe)
- Email delivery services
- Customer support platforms
- Analytics services
- Shipping and logistics providers
4.2 With Partner Businesses
When you redeem offers or discounts from our partner businesses, we may share limited information necessary to validate your membership and process the benefit. This typically includes:
- Membership status verification
- Member ID or code
We do not sell your personal information to partner businesses for marketing purposes.
4.3 For Legal Purposes
We may disclose your information if required by law, legal process, or government request, or when we believe disclosure is necessary to:
- Comply with applicable laws or regulations
- Protect our rights, privacy, safety, or property
- Prevent fraud or illegal activities
- Enforce our Terms of Service
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information. These include:
5.1 Essential Cookies
Required for the website to function properly, including authentication and security.
5.2 Analytics Cookies
Help us understand how visitors interact with our website, allowing us to improve our Services.
5.3 Preference Cookies
Remember your preferences and settings for a better user experience.
You can control cookie settings through your browser. However, disabling certain cookies may limit your ability to use some features of our Services.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure storage of sensitive information
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Support business operations
When your information is no longer needed, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
8.1 Access and Portability
You can request a copy of the personal information we hold about you.
8.2 Correction
You can request correction of inaccurate or incomplete information.
8.3 Deletion
You can request deletion of your personal information, subject to certain exceptions.
8.4 Opt-Out
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Updating your communication preferences in your account settings
- Contacting us directly
8.5 Account Deletion
You may request deletion of your account by contacting our support team. Please note that some information may be retained for legal or legitimate business purposes.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Third-Party Links
Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending you an email notification (for significant changes)
Your continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@shoppers-club.com
- Support: support@shoppers-club.com
- Website: www.shoppers-club.com
We will respond to your inquiry within a reasonable timeframe.